Nightmare Cruise On Norwegian Spirit Passengers Demand Refund For Missed Ports Of Call

Nightmare Cruise On Norwegian Spirit Passengers Demand Refund For Missed Ports Of Call


it’s Bruce here with travelling with
Bruce welcome to my channel today I’ve got a story about the Norwegian spirit a
whole bunch of passengers are really upset at Norwegian by the way thank you
everybody for subscribing to my channel giving my videos thumbs ups and hitting
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down below just check it out right there now over here on the Norwegian spirit
there are problems passengers are very upset they’re demanding a refund because
they found out that their 14 day luxury cruise has been all screwed up
they left Southampton September the 27th they were supposed to go to Amsterdam
never made it way too windy to get to Amsterdam the ship turned north and
avoided the heavy seas heavy winds because hurricane Lorenzo and other wind
weather systems were creating havoc in the English Channel and in the open
waters in the Atlantic and so the ship went to Bergen here in Norway and it it
sought shelter shelter here but unfortunate was rainy weather they made
it to fly them as well in Norway but again very windy and rainy not a very
pleasant stay but what are you gonna do the ship was supposed to go to Iceland
and land here in Reykjavik but they never made at the the cruise line and
the captain decided not to chance it because coming back from Iceland they
were gonna run into heavy winds and they did anyway they ended up going to
Greenock I like to call it Greenock but he has Greenock heavy winds they’re
heavy seas they couldn’t even bring the ship into port that’s where the almost
mutiny took place the passengers had had enough although I gotta say folks
if they were able to dock the ship this is the kind of weather you would have on
shore hardly a pleasant experience but these passengers here after 10 days of
sailing and not seeing the ports they wanted not getting the tours they had
booked were really fed up they wanted a full refund from Norwegian Norwegian
apparently is offering a 25% credit against the future cruise it’s really
not Norwegians fault that there’s a hurricane in the mid-atlantic coming up
to the UK but the passengers don’t care they’re upset with what the lack of
communication they wanted more info on what was going on I suspect though that
the captain and his crew were probably working on the fly dealing with these
kinds of winds and gusts and heavy seas they were doing the best they can with
what they had thankfully the passengers are safe they’ll continue their cruise
to Belfast and Dublin the Cork and make their way back to Southampton in the
next 45 days and hopefully everything will be all right but this is the kind
of weather we have this time of year and sometimes it can get a bit severe and a
bit uncomfortable but nightmare cruise for some of these folks that are not
happy join me Monday night said eight o’clock for cruise ship news and stay
tuned to this channel for more updates this is Bruce with traveling with Bruce
thank you everybody

73 thoughts on “Nightmare Cruise On Norwegian Spirit Passengers Demand Refund For Missed Ports Of Call

  • October 8, 2019 at 7:05 am
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    I think Norwegian should have canceled the cruise. They knew ahead of time where the storm was going and how strong it was. It isn't like the Caribbean where they can go East or West to avoid a storm. They knew almost all the areas they planned on going were going to be affected by the storm.

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  • October 8, 2019 at 7:20 am
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    would the passengers get excursions REFUNDED?

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  • October 8, 2019 at 7:26 am
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    How sad but that's the chance we take. I'm booked for a Mediterranean next October and I'm crossing my fingers!! So far they're having high 50s to low 80s. 👍🏼🤞🏼
    Mother nature is to "blame." I much rather be safe!! I'd be thanking the Captain for avoiding the obvious danger. 🙈
    We were turned away from Nassau because of 6' seas. So we had another "sea day." 😜
    I always have insurance. Hopefully, this would be covered if cancelled ahead of time. Have no experience with that and hope not to.

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  • October 8, 2019 at 7:45 am
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    Bruce, I think they should at least get the money for missed ports and excurisons.

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  • October 8, 2019 at 8:08 am
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    Just because a cruiseline doesn't have to issue any type of refund, it doesn't mean it's the right thing to do. Take care of your customers compensate them when it's necessary and they will come back many more times and spend more money and they will happily spread good info to others and word will get out to travel with ncl.

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  • October 8, 2019 at 8:42 am
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    I don't think the cruise line owes passengers anything, if the weather is terrible and you can't get into work, your not going to be paid, your customer that was calling you all day but you were MIA doesn't benefit anything… to many people point blame and expect handouts, like Bruce said, the crew had to come up with these changes on the fly, tried to make do with what was available to them. These workers bust their butt to make our vacation wonderful and rarely get thanked.

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  • October 8, 2019 at 8:44 am
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    If your given a loosing hand in poker, you don't get your money back.

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  • October 8, 2019 at 8:53 am
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    Cruise lines reserves the right to cancel or change ports at anytime due to weather or other issues. It's in the fine print.

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  • October 8, 2019 at 9:17 am
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    These are the risks you take when you choose to book your cruise this time of the year. The fairs are cheaper this time of the year for a reason. I cruise Spring, Summer and Fall. If my itinerary changes due to bad weather, I have no problem with it as long as I'm safe and out of harms way. Which just happened to my husband and I about 4 weeks ago. We missed a port due to Hurricane Dorian. Now, we travel with RCCL and everyone aboard did receive a one day /$100 credit for a future cruise as well as refunds on any excursions booked for that port through the cruise line. The cruise lines do their best to plan accordingly to the weather, however sometimes the weather is just unpredictable.

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  • October 8, 2019 at 9:43 am
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    This is an example of people not thinking. You can't blame a cruise line for weather. The alternative would have been to cancel the cruise altogether which would have wreaked havoc with passenger's travel plans.They did the best with the weather conditions that existed while keeping the passenger's and crew's safety first priority. I went to the Bahamas after hurricane Dorian. The only alteration to our itinerary was our day at sea was changed to our second last instead of last day and it was spent transferring evacuees from one location to Nassau. No one complained. We just treated that day like a day at sea and as it turned out, it was about the same. People just don't think. They can't see beyond their own little world. Big picture people. Think big picture. SAFETY FIRST!

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  • October 8, 2019 at 10:39 am
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    The cruise should have been canceled with full refunds or full credit for future, similar cruise.

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  • October 8, 2019 at 10:45 am
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    Nothing in life is guaranteed ,it is a gamble. However there are three things off hand that I can think of that are all related and guaranteed. They are the planned and orchestrated global debt finance , taxes and death . I always remember an unpublicized quote by Henry Ford . It is best that the people don,t understand the financial system , for if they did there would be a revolution by morning .

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  • October 8, 2019 at 11:02 am
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    This is what you can expect this time of year. At the very least NCL owes refunds for port taxes on missed ports and missed shore excursions. Better safe than sorry.

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  • October 8, 2019 at 11:04 am
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    The weather in that area can be very unpredictable and tough this time of year

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  • October 8, 2019 at 11:10 am
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    They did the best they can hard to predict Mother Nature. I would be happy to get home safe!

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  • October 8, 2019 at 11:18 am
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    I have a friend on that ship and from what I can understand from all he told me, lack of communication is the big culprit in the current on board situation

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  • October 8, 2019 at 11:19 am
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    I can imagine the disappointment, but weather happens. Imagine how it was for the crew as well!! They depend on the port days for rest etc. horrible for both sides. Some sort of refund or credit would be great.

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  • October 8, 2019 at 11:38 am
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    You go on this kind of cruise in October, what do you expect?? Maybe a refund on your lack of intelligence??

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  • October 8, 2019 at 11:39 am
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    Time for these passengers to grow up. It;s NOT NCL;s fault. A passenger signs the contract which says the ship has final say on where it goes , depending upon weather ect. Sad but time to be mature about things. A mutiny is just another word for temper tantrum because you don't get your own way.

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  • October 8, 2019 at 12:13 pm
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    Norwegian Cruise Line (NCL) can't control the weather, therefore NCL is not to blame. I do believe passengers should be refunded for missing port of calls and it was great NCL offered a discount on future cruise.

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  • October 8, 2019 at 12:24 pm
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    So let me get this straight. The captain decided to save their life & not chance the heavy winds & waves & they are mad??? Wow the world we live in….smh!

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  • October 8, 2019 at 12:26 pm
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    I’d be disappointed, too, if we missed Amsterdam.
    I’d be more disappointed if I drowned.

    Mother Nature effed these folks over. Though Norwegian’s offer of 25% off a future cruise is minimal at best, at least it’s something.

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  • October 8, 2019 at 12:48 pm
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    While I'm sorry for their messed up cruise, it wasn't the cruiseline's fault. But…the forcast wasn't good before the ship left, they should have warned everyone and offered a credit for a future cruise. It happens, things get changed or cancelled, it says it right in the ticket and you agree to it.

    In August, we went to a port in Bermuda, there was a rare storm that popped up just before everyone was going to head out to excursions. We were literally in the autobus, when they cancelled the excursion. I never made it to see the pink sands of Horseshoe beach. It happens and it sucks, but I respect their judgement. Who wants to be sitting on a beach in a lightning rain storm? Which it lasted most of the day, we found a party barge docked next to the ship. So we went there after we had lunch at Cafe Amici, we tried the Black Rum Chowder. Happy accident. You need to be resilient on cruises, and just roll with it.

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  • October 8, 2019 at 12:49 pm
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    You can't control the weather, do these people don't remember what happened to that Viking ship and passengers had to be air lifted?? I am sorry the weather was horrible, but their lives are more important

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  • October 8, 2019 at 1:28 pm
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    Is some in the public that ignorant of how tragic it would be if the ship floundered in a storm hundreds of miles off shore? These cruise passengers picked a time of year when there are a lot of storms in the Atlantic. Seems like the Captain made the best decisions he could with the weather. Personally, the passengers that were causing the most hysterics for missing ports should have been put ashore at the next port that were able to get to and left on the dock! Tell them to find their own way home! I miss the 17th century rules regarding how to punish those committing a mutiny! Lol!

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  • October 8, 2019 at 1:30 pm
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    I stayed in a jamaican resort and it rained non stop for 2.5 days of my 6 day vacation and i didn't get a refund…

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  • October 8, 2019 at 3:03 pm
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    I am beyond sick and tired of hearing people are “outraged” and whatever extreme emotion they claim to be over an uncontrollable situation. Once Bruce mentioned the hurricane I knew it. Want to get mad about something that’s actually the cruise lines fault so be it. This is weather and its peak season! You still had a cruise vacation with activities, theater shows, comedy, game shows, food and ugh oh yea! No work!! Happy the captain made the right call. Had they sailed into the storm like the Viking cruise, how would they react then??

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  • October 8, 2019 at 3:27 pm
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    These people should know that when you travel in hurricane season anything can happen they should be happy that they are safe instead of bitchi in

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  • October 8, 2019 at 3:53 pm
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    Can't mess with MOTHER NATURE. I guess passengers want to fight the winds and have a disaster on hand. Bravo to Norwegian for thinking of the passengers safety

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  • October 8, 2019 at 3:57 pm
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    Can’t really blame Norwegian for this. They are looking out for the safety of the ship and passengers. If the weather is bad then you gotta do what you gotta do.

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  • October 8, 2019 at 4:07 pm
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    Better to be safe than sorry
    Can’t help Mother Nature and Travelling during Hurricane season

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  • October 8, 2019 at 4:41 pm
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    Lol. Damn if u do damn if u dont…

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  • October 8, 2019 at 6:17 pm
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    If itinerary changes were due to maintenance issues it would be a totally different issue. Safety first, and that looks like what Norwegian did. CRUISE contracts specifically address those situations. It is a case of you pay your money and you take your chances. I was on a transatlantic cruise some years ago when the ship did a u-turn in the middle of the Atlantic to rendezvous with Canadian Coast guard helicopter to medically evacuate a seriously ill passenger. We were a day late getting into Southampton as a result. Well, you should have see the anger and demeanor of many at the end of that cruise. You would think it was done to personally inconvenience them. If you can't "roll with the punches" you might want to think hard about what type of vacations you take.

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  • October 8, 2019 at 6:17 pm
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    It’s unfortunate, frustrating and disappointing but a “nightmare”??? NOPE

    A nightmare would have been having to abandon the ship during this weather or catastrophic mechanical failure leaving them at the mercy of the weather or a major illness outbreak.

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  • October 8, 2019 at 6:44 pm
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    Get Mother Nature to give you a refund! You cannot get a refund due to unpredictable weather .

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  • October 8, 2019 at 7:55 pm
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    Hi Bruce! I like your videos but I have one question. Why does the sound at the very beginning of every video sound distant or muted for a second, then it suddenly turns louder and normal? Only happens on your videos. Thanks for keeping us posted on all things cruise related!

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  • October 8, 2019 at 7:58 pm
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    Cant be mad at cruise line due to mother nature.

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  • October 8, 2019 at 8:57 pm
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    One thought… NCL doesn't control the weather, so change when you are cruising.

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  • October 8, 2019 at 9:23 pm
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    Sounds a little greedy!

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  • October 8, 2019 at 10:07 pm
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    Whilst they can't control the weather they can control the communications with customers, it sounds like there has been a failure to communicate with their customers and also the removal of service with regards to the internet. I would expect a full refund for the stale food and backed up sewage system. Why did they carry on once the sewage system started backing up? That is just disgusting and I'm sure environmental health would have a lot to say about that. That can affect the hygiene on the ship in particular food prep areas.

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  • October 8, 2019 at 10:49 pm
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    The passengers should blame themselves. Travel when the weather is destined to be shitty.

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  • October 8, 2019 at 10:49 pm
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    I want a refund my cruise had the sky ride closed down in the beginning of the cruise at grand Turks 3rd day in the morning cruise started on July 27 carnival horizon

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  • October 9, 2019 at 1:07 am
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    It’s hurricane season, it’s the chance you take for taking a cruise at that time of year..

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  • October 9, 2019 at 1:32 am
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    and how is the friggin weather the cruise lines fault…we missed a port on our cruise last month….it happens…..you cant control the weather…..guess what…read your contract…..or would you prefer they operate unsafely??then if something happened they would sue the cruise line for injuries…..its the same if you take a vacation on land…the weather gets crappy, you cant do everything you want….get real …bunch of idiots

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  • October 9, 2019 at 2:37 am
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    Show the passengers images of the Viking Sky In heavy seas.

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  • October 9, 2019 at 3:25 am
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    I'd be happy to be safe. Kudos to NCL

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  • October 9, 2019 at 3:56 am
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    Dear Norwegian: You need to do a better job controlling the weather so that your cruise itineraries are never disrupted. PS- I want free stuff! (Shutout to comedian Dylan Mandlsohn)

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  • October 9, 2019 at 3:56 am
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    NCL should’ve changed the whole trip to the south like Spain or the Mediterranean area instead

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  • October 9, 2019 at 6:57 am
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    The only obligated refund forthcoming would be for the fees already paid by the pax for the missed ports. And in no way should that be given as a future cruise credit. But this is NCL, one of the worst to sail on, until MSC says "Hold my beer!" LOL

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  • October 9, 2019 at 9:40 am
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    Cruises are boring anyway.

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  • October 9, 2019 at 11:33 am
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    Alls well in the Med on aurora now have a white bum

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  • October 9, 2019 at 4:03 pm
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    Boy if I had a dollar for every port that was skipped for bad weather or winds.
    I’d have $7

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  • October 9, 2019 at 4:22 pm
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    I'll did a cruise with the Norwegian Breakaway, one big disaster, from New York to the Bahama's everything was going wrong!

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  • October 9, 2019 at 6:44 pm
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    I live in Iceland and when I tell you it's windy I am not joking and on that day there were huge waves and both Keflavík and Reykjavík airport had to close due to heavy winds

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  • October 9, 2019 at 11:30 pm
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    Dumb passengers. Last year a ship got in trouble there deu to bad weather and people had to be evacuated. The captain put the safety first.

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  • October 10, 2019 at 1:56 am
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    My mom was on that cruise she is from the United States. She hurt her back and went to see the ships doctor. She told him she had respiratory problems also. He gave her an overdose of demeral and morphine and it forced the ship to dock in Ireland. She was taken by ambulance to the hospital where she still is today.

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  • October 10, 2019 at 3:14 am
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    We were on the NCL spirit

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  • October 10, 2019 at 3:27 am
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    We were on the NCL spirit to Spain, Canary Islands and Morocco. Canary Islands were cancelled because of the weather. Three ports were cancelled and 4 added. The new ports were the best ones and it was a great cruise.. Some people will complain no matter what happens. We try to avoid these people as they are depressing to be around. I hope all the non whiners had a good time

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  • October 10, 2019 at 3:30 am
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    Mother nature!! Better safe than sorry! Was on cruise to Bermuda last month..did not make it to Bermuda. But I knew that bc the time of year! Hurricane season! It was ok with us. Went to G. Turk and DR! Still had fun!

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  • October 10, 2019 at 2:38 pm
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    They should send their complaints to Mother Nature. NCL was in a no win situation. Don’t blame the passengers for being upset but the cruise line is not at fault here.

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  • October 10, 2019 at 3:32 pm
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    I can understand why people are being upset I mean they did spend a lot of money for this cruise.
    Probably 3000 dollar per person or something I would be upset to, but I agree with the Captain decision safety comes before anything else.

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  • October 10, 2019 at 5:20 pm
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    So the captain decided to save their life Maybe the captain should have called them all into the theater and explained the situation. Either their luxury or their life. Take your pick. Sounds like a bunch of spoiled brats to me. I’d be thanking that captain and his thoughtful decisions.

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  • October 10, 2019 at 6:40 pm
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    I have quite a few observations to make:
    1. NCL is not and never has been a "luxury" cruise provider, ever
    2. There are absolutely zero facts that support any justification for a refund of anything but some port fees. The were fed and entertained for the duration of the cruise and still called at 8 different ports.
    3. Almost "mutiny", to quote from The Princess Bride: "I do not think that word means what you think it means." Onboard protest is about as far as I appears to have gone.
    4. "Nightmare Cruise"? Talk about hyperbole! They had their itinerary changed due to weather conditions – very, very common occurrence; and someone offered up documented proof of 1 public toilet that was out of order.
    5. The real problem was piss-poor communication from the General Manager, Cruise Director and Captain.

    I love cruising but this is also why I am very particular about cruise line and itinerary – sell to the masses and this is what you get. The same problem exists with the wide availability/affordability of air travel. I will pay more to avoid these types of passengers.

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  • October 10, 2019 at 7:02 pm
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    Passengers: "You missed our port, you missed our port!!!"😠
    Captain: Are u totally deranged? We're in the middle of the Atlantic, now do u people wanna live? Or die?🤦🏼‍♂️

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  • October 10, 2019 at 8:10 pm
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    Nothing but a bunch of entitled obnoxious losers. Stay home and give the rest of the cruisers a break.

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  • October 10, 2019 at 10:22 pm
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    Not ncl’s fault a damn cat5 hurricane was in the ocean

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  • October 11, 2019 at 2:34 am
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    I am sure that it wasn’t the majority of them.

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  • October 11, 2019 at 3:34 am
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    I know its a huge disappointment when you miss out on ports that you were dying to see, such as Reykjavik. But the passengers were completely out of line. They act as if the cruise line did it on purpose. It was weather related and they can't take the chance. The funny thing is if they had decided to chance it and someone was hurt, everyone would be screaming lawsuit and how careless the cruise line was.

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  • October 11, 2019 at 6:41 am
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    This is why I don't go on cruises anymore. The are turning into the airlines.

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  • October 11, 2019 at 1:48 pm
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    WHAT THE HELL were they doing in Norway/Iceland/British Isles this late in the year??? There's a reason why none of the other cruise lines go to these ports this late in the year! Brilliant Norwegian!!! All the other cruise lines are laughing their asses off! Those of you blaming other reasons for this……do you know where in the world these ports are? Look at a damn map!

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  • October 11, 2019 at 5:25 pm
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    I was on this cruise, most of the passengers were understanding that there was rough seas and the route had to be altered. The protesters appeared to be much in the minority, perhaps only 300 people of the over 2000 passengers. Despite the alteration to the scheduled ports, we had a great time, no complaints.

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  • October 11, 2019 at 5:30 pm
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    I wouldn't do that trip after the end of August unless you've got good sea legs. The weather can be very unpredictable with rough sea's and high winds .
    Definitely wouldn't be sun bathing weather.

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  • October 12, 2019 at 12:45 am
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    That's why I don't go on cruise ships. You are stranded if something goes wrong, no way out. Sitting ducks on the water. No Choice

    Reply

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